Refund policy
Effective date: September 21, 2026
This Return and Refund Policy applies to purchases made at drinkrvivl.com from RVIVL, a brand of Gorilla USA Corp. It forms part of our Terms of Service. Subscription billing is covered separately in our Subscription Policy.
Our 30-day guarantee
If you are not happy with your first RVIVL order, contact us within 30 days of delivery at hello@drinkrvivl.com and we will make it right with a replacement or a refund to your original payment method.
Return all remaining product from the order, opened or unopened, in the box. Once it reaches our warehouse we will issue a refund to your original payment method. Return shipping is on us; you will not be charged for the label.
Please start the return within 30 days of delivery. We ask that the return is shipped within 14 days of us sending the label so we can close the claim.
The guarantee applies to a customer's first order only. It covers one order per customer, whether that order was a one-time purchase or the first delivery of a subscription.
Damaged or incorrect orders
If any order arrives damaged, leaking, or is not what you ordered, contact us within 7 days of delivery at hello@drinkrvivl.com and we will replace it or refund it. This applies to every order, not only your first.
Photos of the shipping box and the product help us resolve the claim quickly and file with the carrier where needed.
All other orders
Apart from the two situations above, all sales are final. We do not accept returns or exchanges of product you no longer want, and we do not issue refunds, except where required by law.
Because we sell a consumable beverage, we cannot resell returned product, so please review your flavor, pack size, and quantity before completing your purchase.
How refunds are issued
Approved refunds are issued to the original payment method used for the order. Once we process a refund, it typically appears on your statement within 5 to 10 business days, depending on your bank or card issuer. We refund the price you paid for the product, plus any shipping you paid on that order, plus tax.
We cannot refund to a different payment method or issue cash refunds.
Changing or canceling an order
Orders move to fulfillment quickly. If you need to change or cancel an order, email hello@drinkrvivl.com as soon as possible and we will stop it if it has not yet been processed. Once an order has been processed for shipping, we cannot change or cancel it, and the 30-day guarantee or the damaged and incorrect process above will apply instead.
Undeliverable and refused packages
If a package is returned to us as undeliverable, we will contact you to confirm your address and reship your order at no charge to you.
Lost or stolen packages
If tracking shows your order as delivered but you have not received it, contact us within 7 days at hello@drinkrvivl.com. We will help you trace it with the carrier, and we will replace the order at no charge to you.
We replace a package reported as lost or stolen once per customer. If it happens again on a later order, we will ship that order with signature required at delivery.